Never EVER go with 3 mobile.

[Ashes]

Month 1.

Sent the wrong phone. Phoned up to complain but i couldnt access my account as i wasnt this randon Polish guy.

Phone cut off 3 weeks later. Many hours of debating, 3 finally conceded that i'm not Polish and they had mixed up my account.

Month 2.

Sim card cut off. Called up and had the same Polish problem again, many hours later a new sim was authorised. 5 days later a new sim arrived with a change of number.

Month 3.

Phone cut off, called up to complain and i had apparently called up to cancel my account. Poppycock.

6 days later connection restored.

Month 4

Phone cut off, this time my IMEI had been blacklisted. By this time i am losing the will to live. 6 days later connection restored but i debate my bill due to lack of service.

No return call from an agent, i owe them 30 quid so they cut off my phone. Drank beer and cut up my sim card and destroyed the phone. Next day i goto O2 and take out a new contract.

Ashes writes a rather amusing to the point letter of complaint.

Receives many phone calls from 3 going round in circles (gotta love the Indian scripts)

3 pass on the debt the a collection agency.

Ashes calls Ofcom and Trading standards.

Calls the debt people (at last British) where i inform them that 3 are in breach of the Supply of goods act 1982 due to reasnable care and skill. they agree and say 3 are in the wrong....

watch this space.


I have spoken to over 30 agents now, many unreturned calls, many hours, about 45 quid on the phone, 3 years off my life, number changed twice, my nationality changed and trashed a perfectly awesome Nokia phone due to these half wits.

NEVER GO WITH 3

[batfink]

sounds good. i'll give them a go!

[Ashes]

I'm tempted to make this a sticky for a week.

[Ashes]

made all this my facebook page which is where i originally clicked and got this dreaded disease from.... how long before i'm banned from Facebook?

[Wilshy]

Await the same from 02. They're just as incompetant.

But at least you can use that as bargaining power the next year round. I currently pay £15 a month for a ridiculous amount of anytime calls and texts with the phone I chose of my choice.

[Macc]

Ashes' phone saga

Lost count of the number of 'my new number is' texts I have had

[Metal Malcolm]

Same with Orange. After about 15 calls trying to set up my account (after they made up a password for my account which I had no knowledge of and then refused to let me finish signing up) I had my direct debit come out a week or two ago.

Had a letter today asking me to pay my bill or I'd be cut off, which was odd as i'd already paid. Call orange and after half an hour on hold it turns out that they've got no record of me making a payment and I have to go to my bank to sort it out - this despite the line on my statement saying "direct debit - Orange plc". Oh, and they've charged me far more than the actual cost, and it took me past my overdraft limit.

The sad fact seems to be that whoever you go with, for whatever utility, they'll fuck you.

[Ashes]

Await the same from 02. They're just as incompetant.

But at least you can use that as bargaining power the next year round. I currently pay £15 a month for a ridiculous amount of anytime calls and texts with the phone I chose of my choice.

dont say that!!!!

i picked O2 for coverage (which is far superior to 3 so far) and also no Indian call centre....

so far so good.....

[Ashes]

Same with Orange. After about 15 calls trying to set up my account (after they made up a password for my account which I had no knowledge of and then refused to let me finish signing up) I had my direct debit come out a week or two ago.

Had a letter today asking me to pay my bill or I'd be cut off, which was odd as i'd already paid. Call orange and after half an hour on hold it turns out that they've got no record of me making a payment and I have to go to my bank to sort it out - this despite the line on my statement saying "direct debit - Orange plc". Oh, and they've charged me far more than the actual cost, and it took me past my overdraft limit.

The sad fact seems to be that whoever you go with, for whatever utility, they'll fuck you.

Keep the complaints coming, i am directly dealing with Ofcom and amounting a real case.... Wait till you see me on Watchdog...

I shit thee not.

COME ON SUBVERTS!!! BRING THE DIRT!!!!!!!!

[Ashes]

Ashes' phone saga

Lost count of the number of 'my new number is' texts I have had

so humiliating

its the endless New Order....

[Kontra]

Like Macc, I've lost count the times I've received that text. At one point I think i had about 4 different mobile numbers for you and still had no idea which one was right! In fact I still have no idea!

[Ashes]

vinay shukle just told me that its like leaving a wallet open on a train and complaining about it being stolen.

i am at the point of writing to Mark Thomas.

[Ashes]

i am going to take those cunts on.

its a disgrace.

This Vinay guy was shouting at me.....when he said about "i have said sorry, what more does it need?"

i replied....

"thats like Hitler saying sorry about the Holocaust, there are somethings, some mistakes that go beyond apologies...."

Corporations that are registered in this country via company house need to take heed of UK law, theres some of us fighting little bastards that will fight all the way...

[Ashes]

http://www.mbmagazine.co.uk/index.ph...2799&Itemid=62

[Ashes]

Sir,

Month 1.

Sent the wrong phone. Phoned up to complain but i couldnt access my account as i wasnt this randon Polish guy.

Phone cut off 3 weeks later. Many hours of debating, 3 finally conceded that i'm not Polish and they had mixed up my account.

Month 2.

Sim card cut off. Called up and had the same Polish problem again, many hours later a new sim was authorised. 5 days later a new sim arrived with a change of number.

Month 3.

Phone cut off, called up to complain and i had apparently called up to cancel my account. Poppycock.

6 days later connection restored.

Month 4

Phone cut off, this time my IMEI had been blacklisted. By this time i am losing the will to live. 6 days later connection restored but i debate my bill due to lack of service.

No return call from an agent, i owe them 30 quid so they cut off my phone. Drank beer and cut up my sim card and destroyed the phone. Next day i goto O2 and take out a new contract.

Ashes writes a rather amusing to the point letter of complaint.

Receives many phone calls from 3 going round in circles (gotta love the Indian scripts)

3 pass on the debt the a collection agency.

Ashes calls Ofcom and Trading standards.

Calls the debt people (at last British) where i inform them that 3 are in breach of the Supply of goods act 1982 due to reasnable care and skill. they agree and say 3 are in the wrong....

watch this space.


I have spoken to over 30 agents now, many unreturned calls, many hours, about 45 quid on the phone, 3 years off my life, number changed twice, my nationality changed and trashed a perfectly awesome Nokia phone due to these half wits.

NEVER GO WITH 3

ok, as a footnote i have just had a very unpleasant conversation with Vinay shukle from 3's customer options team, porobably the 40th person now whom i have spoken to who aligned my case with (and i quote) " Would you complain if you had left your wallet on a train open and for all to steal?"....

I could not believe this level of rudeness...

I am about to take on 3 in court and believe fully that i have every justification to do so in terms of what i have had from Ofcom and Consumer Direct, let alone basic knowledge of UK law.

How long do we let these corporations breach our rights?

I hope this matter interests you.

Yours Sincerely Mark

[Ashes]

http://www.gotomobile.com/archives/m...-service-sucks

[Ashes]

FUCKERS

[Statto]

[Ashes]

about as funny as anything thats not funny...

[droid]

Good work!

Ive had loads of this kinda shit with tons of different companies.

The important thing is to always note the date and time of the call, the name of the person you spoke to and what they said - no matter how innocuous the conversation. The more precise your details the less room they have to bullshit.

My most recent one was with Halifax, where I kept on being told one thing, and then Id phone back and be told the opposite by someone else. The solution? Record the phone calls, contact customer services and play them down the line. I got €50 and a months interest free credit for that one! In fact, if a company really pisses me off I always demand compensation these days, and usually get something out of them.

Another thing is, its good to stay as calm and collected as possible, but occasionally you should just freak out at people - it does convince them you're serious and sometimes you can only get attention by making a lot of noise.

Ive had a bunch of people tell me I should start a complaints agency - it seems to be my calling (as im sure most of you would know by now).

[Wilshy]

dont say that!!!!

i picked O2 for coverage (which is far superior to 3 so far) and also no Indian call centre....

No instead you get a bunch of halfwit scouse or mancs (no disrespect to the intelligence population up there ) who have a worse grasp of english and customer services than the indian call centres.

Seriously they're just as shit as any other phone company. Don't even bother trying to return a phone to them. It just doesn't happen. Plus they'll never deliver to a work address... but oh suddenly get through to someone else and they might. Then when they send it, it'll go to either your work address or home address. It adds an element of fun into waiting for packages.

02 are shit. As bad as 3 easily. I'm only with them because I can screw them into the ground each year more for cheaper line rental and for the shit service I receive every time I upgrade.

Welcome to 02.

[clinton]

I am with 3... only been in contact once when I went into a store to get the phone and haven't had a problem since 8 months later
although they are clearly cunts

[fiasko]

I'm only with them because I can screw them into the ground each year more for cheaper line rental and for the shit service I receive every time I upgrade.

they are quite easy to screw, i ended up leaving though because they wouldn't give me the sony phone i wanted, they were offering me some silly deal to stay, 1000texts a months and a shedload of minutes.

tmobile have been good so far, coverage is a bit shit when you venture into the countryside

[Concept81]

Good work!

Ive had loads of this kinda shit with tons of different companies.

The important thing is to always note the date and time of the call, the name of the person you spoke to and what they said - no matter how innocuous the conversation. The more precise your details the less room they have to bullshit.

My most recent one was with Halifax, where I kept on being told one thing, and then Id phone back and be told the opposite by someone else. The solution? Record the phone calls, contact customer services and play them down the line. I got €50 and a months interest free credit for that one! In fact, if a company really pisses me off I always demand compensation these days, and usually get something out of them.

Another thing is, its good to stay as calm and collected as possible, but occasionally you should just freak out at people - it does convince them you're serious and sometimes you can only get attention by making a lot of noise.

Ive had a bunch of people tell me I should start a complaints agency - it seems to be my calling (as im sure most of you would know by now).

Ever tried to get compensation off Ryanair? You can't ever get through to their customer service to record the conversations! Even 3 can't touch their level of utter shiteness.

Now there's a board of directors that deserve to burn in hell.

[droid]

Ever tried to get compensation off Ryanair? You can't ever get through to their customer service to record the conversations! Even 3 can't touch their level of utter shiteness.

Now there's a board of directors that deserve to burn in hell.

Well - what I did manage to do with Ryanair was claim back the tax on a canceled ticket. They outright refused to refund it, so I went through the rigmarole of getting it directly from the airport authority.

As that was 80% of the ticket price, I felt somewhat satisfied. Took about 4 months and involved several different consumer agencies (including the European regulator) though.

Scumbags!